Privacy Policy

About this policy

This Privacy Policy describes how WellHaus Technology, doing business as WellHaus (“we,” “us,” or “our”), collects, uses, and protects information you provide through WellHaus.Tech and related forms, booking tools, payment tools, and connected systems. We operate WellHaus West U at 5622 University Blvd, Houston, TX 77005.

Information we collect

• Contact details you submit through our forms: name, email address, and (when you choose to provide it) phone number.
• Booking details: preferred date and time, service type, and any notes you add to a booking or inquiry.
• Membership inquiry details: the membership you are interested in and your message.
• Payment details: when you make a purchase, payment information is handled by our payment processor. We do not store full card details on this website.
• Usage information: basic device and browsing information collected by analytics, where applicable.

How we use your information

• To respond to your inquiries and booking requests.
• To confirm and remind you about appointments you request.
• To process purchases and memberships.
• To send marketing text messages only if you have separately consented to receive them.
• To provide customer support and improve our services.

SMS consent and mobile information

Providing your phone number in a form, booking request, or membership inquiry does not by itself consent to text messages. We send marketing text messages only to customers who have separately and affirmatively consented through the optional marketing SMS checkbox. We send non-marketing text messages (such as appointment confirmations and reminders) only to customers who have consented through the optional non-marketing SMS checkbox. You may decline either or both without affecting your ability to submit a form, request an appointment, or purchase a membership.

You can opt out of text messages at any time by replying STOP to any message. For help, reply HELP or contact +1 424-362-7228. Message frequency varies. Message and data rates may apply. You must be at least 18 years old to participate. See our Terms & Conditions for full SMS messaging terms.

Mobile information protection

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or share SMS opt-in data or consent with third parties for their marketing, and we do not share customer phone numbers with affiliates or partners for promotional purposes.

Service providers

We use trusted service providers to operate this website and our business, including providers that host the website, process payments, deliver text messages, and manage customer relationships. These providers process information on our behalf only to provide the services we have engaged them to perform, and not for their own marketing.

Cookies and analytics

Where applicable, this website may use cookies and analytics to understand usage. You can control cookies through your browser settings. We do not use cookies to consent you to SMS marketing.

Data retention and security

We retain information you submit for as long as needed to respond to your requests, provide services, and meet legal obligations. We use reasonable administrative, technical, and physical safeguards. No method of transmission or storage is fully secure.

Your choices

• SMS: opt out by replying STOP; request help by replying HELP.
• Email: unsubscribe using the link in our emails or by contacting us.
• Privacy questions: contact us using the details below.

Contacting us about privacy

For privacy questions or requests, contact us at:

• WellHaus West U, 5622 University Blvd, Houston, TX 77005
• elena@wellhaus.tech
• +1 424-362-7228

Business identity

This website and the SMS program described in our Terms & Conditions are operated by WellHaus Technology, doing business as WellHaus.